Support

Find answers to common questions below, or reach out directly.

Contact us

For any questions, issues, or feedback, email us at:

[email protected]

We typically respond within 24 hours.

Frequently Asked Questions

How does MokkaGen work?

Upload a product photo, choose a style, and our AI generates a studio-quality image in seconds. We use Google Gemini to transform your photos with professional backgrounds, lighting, and composition.

What image formats are supported?

We accept JPEG, PNG, and WebP images up to 10MB. The generated output is always a high-quality PNG.

What are credits and how do they work?

Credits are used to generate images. Each generation costs 1–3 credits depending on resolution: 1K costs 1 credit, 2K costs 2 credits, and 4K costs 3 credits. You can purchase credit packs from the Credits page.

What is batch generation?

Batch generation lets you process up to 50 images at once. It uses the same credit costs as single generation and is available through the Bulk page or the API.

Do you offer an API?

Yes! You can generate images programmatically with our REST API. Create an API key from the dashboard and check the API documentation for endpoints and examples in curl, Node.js, and Python.

What happens if a generation fails?

Credits are automatically refunded for any failed generation. You’ll never lose credits on unsuccessful attempts.

What if I'm not happy with my purchase?

We want every customer to have a great experience. If you’re unsatisfied, reach out to us at [email protected] and we’ll do our best to help.

How do I delete my account?

Contact us at [email protected] and we’ll delete your account and all associated data within 48 hours.